TechniClean – What to Ask For

Just like when you hire a new employee, you should always interview a commercial cleaning company before offering them a job. You are entrusting another business with your property, so make sure they are reputable and reliable. Here are some questions to ask before hiring a commercial cleaning company for your business.

What Services Do You Offer? Get a specific list of services offered so you can compare them to your list of needs. A well-rounded company should be able to break down exactly what cleaning is done in every area of an office or warehouse. Many also offer inventory and ordering of restroom supplies. 

How Flexible is Scheduling? If your business is only closed to customers during a small window of time, make sure the company knows that and is willing to work with you to find the right schedule for cleaning.

What Is Your Process for Quality Assurance? Make sure there is an open line of communication for clients to report issues to the management of the cleaning company. A reputable company should keep track of all services performed and routinely check in to make sure their clients are satisfied.

What Type of Training Do Your Employees Have? Ensure the employees are made aware of each individual business’s needs and special requests. If high-tech cleaning services, like electrostatic disinfection, are used, ask if all employees are trained on those systems or only select staff members.

What Is Your Employee Turnover Rate? Turnover is inevitable in any industry, but a commercial cleaning company should have a solid staff, so you have familiar faces cleaning your business. Ask how new hires or substitutes are informed about your business’s cleaning needs in times when the usual cleaner is out.

What Type of Equipment/Supplies Do You Use? If you have a warehouse or a large office building to clean, you need a commercial cleaning company that can handle the space. Ask what type of equipment they use and double check to make sure it can handle the square footage you have to clean.

Do You Have Proper Insurance? Make sure you know your state’s regulations for insurance and that the cleaning company is covered.

Can Our Service Needs Be Adjusted Throughout the Contract Length? Different times of year bring different cleaning needs. You will have your regularly scheduled cleaning tasks, but you may want to add extra carpet cleanings during snowy months or extra services during a busy time of year for your business. Find out how easy or difficult it is to add on services if the need arises throughout the year.

TechniClean is prepped and ready for interviews by potential clients who need commercial cleaning services in the Tri-State area. Call 606-694-1096 to learn more.